Frequently Asked Questions.

You can book by calling the clinic on 0141 333 1900, using our dedicated booking system via our website or clicking the 'book now' links we share via social media.

Our weight management programmes use prescription medication only. We currently offer oral medication, Mounjaro® injections, and will soon be adding another injectable option. The right choice depends on your consultation and prescriber’s recommendation.

Most tests are back within 7 days, depending on the profile.

You can cancel at any time using any of the methods you used to book your appointment. Please note that a cancellation policy applies and you will be unable to cancel within 48 hours of your appointment times using these methods. If you need to cancel within 48 hours of your appointment you will need to phone the clinic to discuss your options.

No — you can book directly with us for private blood testing.

A 12-week programme is £390, with instalment plans available. Injectable treatments such as Mounjaro® start from £230 depending on the dose.

We plan to introduce additional injectable treatments in the future, depending on supply and clinical suitability. Your prescriber will always discuss the options available at your appointment.

Yes, all results are delivered securely and are completely confidential.

All treatments are subject to a deposit of 50% of the full cost of treatment. This will be refunded if cancelled before the 48hour cancellation period. This deposit is non-refundable in the event of a no show.

Yes, you can combine tests or choose one of our packages.

We currently do not offer finance, however, we do offer payment plans for our medical weight loss services.

We aim to have finance available in 2023 as an option for all treatments.

Everyone responds differently. Some people notice changes within weeks, while for others it takes longer. Our focus is always on safe, sustainable progress rather than quick fixes.

Yes, we are regulated by Healthcare Improvement Scotland (HIS).

All patient information is stored on encrypted cloud-based Electronic Records Management systems accessible only by our staff. All records are fully GDPR compliant and subject to our own data handling policy.

Yes, we are registered and fully compliant with HIS. In addition, our doctors and nurses are registered with the GMC and/or NMC.

We offer a full refund to patients who are medically unsuitable for treatment. We also offer a 100% money back for appointments cancelled within the 48 hour cancellation period.

Our Main Clinic and Head Office is based in Glasgow City Centre: 264 Bath Street, Glasgow, G2 4JP.

All results are subject to the type of treatment and the individual patient. Your practitioner will have a consultation with you prior to any treatment where a customised programme with realistic results will be discussed.

If you experience a severe reaction, we advise to seek immediate medical attention or call NHS24. If the reaction is minor, you should call the clinic for further advice. We offer an emergency out of hours option on our main telephone line.

Your practitioner will discuss postcare with you at the time of your treatment, as well as receiving an aftercare leaflet in your email/portal. We are also available to answer your concerns by calling the clinic on 0141 333 1900. As above, if you experience any major discomfort and/or unusual pain, we advise you to contact NHS24.

We are unable to treat any patient under the age of 18 years old.

We are unable to treat anyone who is pregnant, due to contraindication.

The recommended time between anti-wrinkle treatment is typically 3 to 4 months.

However, the exact time frame may vary depending on individual factors such as the strength of the muscle and the dosage used. However, this may vary from patient to patient so a customised plan will be discussed with you at your initial consultation.

We would ask that any patient who has tested positive or suspect that they may be positive for Covid, to avoid attending the clinic. Please call the clinic to reschedule, alternatively, a virtual consultation may be available depending on the treatment.

There is ample on-street parking outside the clinic or across the road (opposite The Kings theatre). There is also lower cost parking available a short 5 minute walk at the Mitchell Library as well as an NCP car park just off ElmBank Street (Behind the BP petrol station).

The recommended time between filler injections can vary depending on the specific type of filler used, the location of the injection, and individual factors such as the rate of natural aging and metabolism. However, most fillers last between 6 and 18 months, this may vary from patient to patient so a customised plan will be discussed with you at your initial consultation.

Yes. All programmes are prescriber-led and regulated by Healthcare Improvement Scotland (HIS). You’ll be fully informed about how each medication works, possible side effects, and alternative options before starting.

Yes — instalment plans are available for current patients. You can choose weekly, fortnightly, or monthly payments to suit you.