Question 1

Is PRP painful?

Accepted Answer

Most patients find it very manageable. A numbing cream can be applied for skin PRP, and hair PRP uses small injections with minimal downtime.

Question 2

How long until I see results?

Accepted Answer

Results vary, but many notice improvements from 6–12 weeks with continued progress over time. Hair results usually require a course of treatments.

Question 3

Is PRP safe?

Accepted Answer

Yes, PRP uses your own plasma, which reduces risk of reaction. All treatments are performed by trained clinicians in our HIS-regulated clinic.

Question 4

How many sessions do I need?

Accepted Answer

Hair: 3–6 sessions.
Skin: 3 sessions for visible improvement, maintenance recommended every 6–12 months.

Question 5

Is there downtime?

Accepted Answer

Mild redness or swelling is normal for 24–48 hours. You can return to normal activities the same day.

Question 6

How long do results take?

Accepted Answer

Most tests are back within 7 days, depending on the profile.

Question 7

Do I need a GP referral?

Accepted Answer

No — you can book directly with us for private blood testing.

Question 8

Are results confidential?

Accepted Answer

Yes, all results are delivered securely and are completely confidential.

Question 9

Can I book more than one test?

Accepted Answer

Yes, you can combine tests or choose one of our packages.

Question 10

Are you regulated?

Accepted Answer

Yes, we are regulated by Healthcare Improvement Scotland (HIS).

Question 11

What medications do you offer?

Accepted Answer

Our weight management programmes use prescription medication only. We currently offer oral medication, Mounjaro® injections, and will soon be adding another injectable option. The right choice depends on your consultation and prescriber’s recommendation.

Question 12

How much does it cost?

Accepted Answer

A 12-week programme is £390, with instalment plans available. Injectable treatments such as Mounjaro® start from £230 depending on the dose.

Question 13

Will you be offering other injectables like Wegovy?

Accepted Answer

We plan to introduce additional injectable treatments in the future, depending on supply and clinical suitability. Your prescriber will always discuss the options available at your appointment.

Question 14

How quickly will I see results?

Accepted Answer

Everyone responds differently. Some people notice changes within weeks, while for others it takes longer. Our focus is always on safe, sustainable progress rather than quick fixes.

Question 15

How do I book?

Accepted Answer

You can book by calling the clinic on 0141 333 1900, using our dedicated booking system via our website or clicking the 'book now' links we share via social media.

Question 16

How do I cancel?

Accepted Answer

You can cancel at any time using any of the methods you used to book your appointment.  Please note that a cancellation policy applies and you will be unable to cancel within 48 hours of your appointment times using these methods.  If you need to cancel within 48 hours of your appointment you will need to phone the clinic to discuss your options.

Question 17

Do I need to pay a deposit?

Accepted Answer

All treatments are subject to a deposit of 50% of the full cost of treatment.  This will be refunded if cancelled before the 48hour cancellation period.  This deposit is non-refundable in the event of a no show.

Question 18

Do you offer finance?

Accepted Answer

We currently do not offer finance, however, we do offer payment plans for our medical weight loss services.

We aim to have finance available in 2023 as an option for all treatments.

Question 19

How do you store my information?

Accepted Answer

All patient information is stored on encrypted cloud-based Electronic Records Management systems accessible only by our staff. All records are fully GDPR compliant and subject to our own data handling policy.

Question 20

Are you HIS registered?

Accepted Answer

Yes, we are registered and fully compliant with HIS.  In addition, our doctors and nurses are registered with the GMC and/or NMC.

Question 21

What is your refund policy?

Accepted Answer

We offer a full refund to patients who are medically unsuitable for treatment.  We also offer a 100% money back for appointments cancelled within the 48 hour cancellation period.

Question 22

Where are you based?

Accepted Answer

Our Main Clinic and Head Office is based in Glasgow City Centre: 264 Bath Street, Glasgow, G2 4JP.

Question 23

How long do results take?

Accepted Answer

All results are subject to the type of treatment and the individual patient.  Your practitioner will have a consultation with you prior to any treatment where a customised programme with realistic results will be discussed.

Question 24

What do I do if I have a reaction?

Accepted Answer

If you experience a severe reaction, we advise to seek immediate medical attention or call NHS24.  If the reaction is minor, you should call the clinic for further advice.  We offer an emergency out of hours option on our main telephone line.

Question 25

I am in pain after treatment, what do I do?

Accepted Answer

Your practitioner will discuss postcare with you at the time of your treatment, as well as receiving an aftercare leaflet in your email/portal. We are also available to answer your concerns by calling the clinic on 0141 333 1900.  As above, if you experience any major discomfort and/or unusual pain, we advise you to contact NHS24.

Question 26

What is the minimum age for treatment?

Accepted Answer

We are unable to treat any patient under the age of 18 years old.

Question 27

Can I have treatments whilst pregnant?

Accepted Answer

We are unable to treat anyone who is pregnant, due to contraindication.

Question 28

How often can I have anti-wrinkle treatment ?

Accepted Answer

The recommended time between anti-wrinkle treatment is typically 3 to 4 months.

However, the exact time frame may vary depending on individual factors such as the strength of the muscle and the dosage used.  However, this may vary from patient to patient so a customised plan will be discussed with you at your initial consultation.

Question 29

What is your covid-19 policy?

Accepted Answer

We would ask that any patient who has tested positive or suspect that they may be positive for Covid, to avoid attending the clinic. Please call the clinic to reschedule, alternatively, a virtual consultation may be available depending on the treatment.

Question 30

Do you have parking nearby?

Accepted Answer

There is ample on-street parking outside the clinic or across the road (opposite The Kings theatre).  There is also lower cost parking available a short 5 minute walk at the Mitchell Library as well as an NCP car park just off ElmBank Street (Behind the BP petrol station).

Question 31

How often can I have fillers?

Accepted Answer

The recommended time between filler injections can vary depending on the specific type of filler used, the location of the injection, and individual factors such as the rate of natural aging and metabolism. However, most fillers last between 6 and 18 months, this may vary from patient to patient so a customised plan will be discussed with you at your initial consultation.

Question 32

Are these treatments safe?

Accepted Answer

Yes. All programmes are prescriber-led and regulated by Healthcare Improvement Scotland (HIS). You’ll be fully informed about how each medication works, possible side effects, and alternative options before starting.

Question 33

Can I spread the cost?

Accepted Answer

Yes — instalment plans are available for current patients. You can choose weekly, fortnightly, or monthly payments to suit you.

Frequently Asked Questions.